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| - I have been seeing Dr. Reddy for the past 3 years. She is a wonderful, caring, knowledgable doctor. Unfortunately, her support staff does not mirror her qualities. There is a horrible lack in customer service. Anytime I've ever needed to call for an appt, lab results, prescription refills, rescheduling, etc I've always had to leave a message at the main location. I never once recieved a call back in the same day, most times it was 2-3 days later. Most recently, I had to leave 3 messages over the course of a week before I was finally given a call back. The time prior to that, I finally gave up on waiting for a call back and went into the office to make my schedule changes. I have never been to an appt to see Dr. Reddy where I didn't have to wait anywhere between 45min - 2+hours. Lab appts were always on time. I did get an opportunity to express my concerns today to someone in the Phoenix office. Re: call backs, she apologized and told me it was due to a "software update", which is the same reason I was given over a month ago for a lack of a call back. Re: wait times, she said that was the doctors fault, she had no control over that. I'm completely fed up and am now on the hunt for a new doctor. If Dr. Reddy ever leaves this practice, I would be more than thrilled to return to her care.
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