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| - Pool stores... never a place that you 'want' to go to. The costs, the smells, the inadequate employees, the upsells. Yet, if you're someone like me, who doesn't have a degree in pool maintenance, you're required to go to them.
I became a new homeowner in 2009, and I discovered this place wanting to get a second opinion on my pool water after Leslie's tried to upsell me on buying several different chemicals. I took a water sample to B&L and they knew exactly what I needed, at the cheapest price, without giving me the runaround. I've been coming to them ever since.
The staff is friendly... always greeting you, and offering you bottled water.
They're very knowledgeable... I had a severe algae problem. I gave them a pool water sample, they did the test, provided the chemicals needed, and walked me through the cleaning process. My pool was clean and clear several days later!
They want to earn your business... Just bought a new cleaner from them several days ago on impulse, noticed it cheaper online, came to return it, but they offered to price match for me and credited me the difference. Now that's loyalty!
Only reason I didn't rate them 5 stars: There's times when customer traffic is busy, and you'll have to wait for assistance. I try to visit them during the weekdays though. Also, not a fan of the aesthetics, as it's a maze trying to walk through their store... yet, I'm slightly OCD (or so I think).
If you need pool products at a reduced cost (they periodically send me coupons), with great customer service, I highly recommend B&L.
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