| rev:text
| - CAUTION: Long rant ahead.
I convinced my group to come here for a birthday celebration*. Julia's let me down.
Firstly, they had no record of the reservation I made for us only a couple of hours earlier that day.
Secondly they didn't have our first choice of wine, nor did they have our second. Rather than asking us again what we would like, they just brought us a bottle of their choice. This whole wine process took at least half an hour to figure out.
Next, our waitress didn't want to take our orders for some reason. We all sat there, menus closed, for an eternity, without the bread and olives that every other table seemed to have.
We eventually got our waitress' attention and order a shared appetizer - the Julia platter, and took this opportunity to order our dinner entrées before the waitress escaped yet again.
Another 15 minutes passed before our table got bread and olives. We were starving at this point and emptied the basket in seconds. No refill was ever offered, which would be tolerable if our appetizers ever arrived, but they didn't.
We continued to sit foodless for another hour. We saw many tables of people who arrived after us get served before us. We were so hungry we contemplated trying another restaurant across the street.
With their open kitchen, we could see everything going on, so we were extremely excited when we saw a Julia platter sitting there ready to be delivered. Our waitress picks it up and... delivers it to another table of guests who arrived after us. I think that's when we all made angry faces, which invited the waitress to visit our table. She explained that they were extremely busy due to the popularity of their patio (which is big and beautiful) and that our entrées would be out soon.
A member of my party couldn't help but bring up the fact that the other table that arrived after us received the Julia platter before we did. Our waitress explained that the Julia platter doesn't take as long to prepare as some other dishes. We all answered simultaneously, "WE ORDERED THE JULIA PLATTER!". "Oh, that's my mistake. I guess I forgot to order it for you guys." That's when we cancelled the appetizer and waited impatiently for our dinners.
I was actually impressed with my Pollo di Mole Poblano. Interesting dish with a weird combination of ingredients including nuts, chilies and chocolate. Other members of my party were extremely critical of their dishes, probably because we got our food an hour and a half after our arrival. I checked my watch and promise this is not an exaggeration.
In the end there was a less than adequate apology from our waitress, no compensation for the mess-up and no attempt to win our return business. I apologized to the group for having made them suffer through this awful dining experience.
*Thank goodness it wasn't my birthday, it was somebody else's. I don't celebrate birthdays.
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