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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I would not recommend this hotel to anyone unless you are staying for a short one or two night trip and plan on staying out of your room most of the time. Better customer service would have changed my entire experience. Pros: -well priced rooms (except the resort fee) -new furniture and curtains -if you're a guest valet is free (no one at the hotel told me) -bath & body works products in the restrooms Cons: -1 star customer service level - employees at the front desk seem as if they expect complaints and warn you about everything negative without telling you about the good things like free valet for guests -2 out of 3 nights I could not reach the front desk on the phone - bathrooms have not been renovated, fixtures look about 30 years old with modern artwork put up around them -bad plumbing - 2 out of 4 elevators were consistently breaking down with guests stuck inside. At one point I had to wait 30 minutes to get on the elevator as my room was on the 23rd floor, we crossed our fingers every time we used them - my booking confirmation said I had a coffee maker in the room but soon found out they charge $2.50 to use 1 k-cup -Wifi is $9.99/day to use in the room -$20/day resort fee... No clue what it covered (not wifi or in room coffee) - no gym -no business center -self parking is free for guests but after they validated my parking on the first day my ticket no longer worked and I ended up paying $1/hr just to get out of the parking structure -self park is always full as guest parking is only floors 7-11.. I wish they told me about the free valet when I checked in -I could hear everything from the street on the 23rd floor! Screaming, sirens, a/c units from the parking structure, everything (I didn't ask for a higher floor because the elevators kept breaking down) -only about 10 channels available on the tv
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