I would not recommend this hotel to anyone unless you are staying for a short one or two night trip and plan on staying out of your room most of the time. Better customer service would have changed my entire experience.
Pros:
-well priced rooms (except the resort fee)
-new furniture and curtains
-if you're a guest valet is free (no one at the hotel told me)
-bath & body works products in the restrooms
Cons:
-1 star customer service level - employees at the front desk seem as if they expect complaints and warn you about everything negative without telling you about the good things like free valet for guests
-2 out of 3 nights I could not reach the front desk on the phone
- bathrooms have not been renovated, fixtures look about 30 years old with modern artwork put up around them
-bad plumbing
- 2 out of 4 elevators were consistently breaking down with guests stuck inside. At one point I had to wait 30 minutes to get on the elevator as my room was on the 23rd floor, we crossed our fingers every time we used them
- my booking confirmation said I had a coffee maker in the room but soon found out they charge $2.50 to use 1 k-cup
-Wifi is $9.99/day to use in the room
-$20/day resort fee... No clue what it covered (not wifi or in room coffee)
- no gym
-no business center
-self parking is free for guests but after they validated my parking on the first day my ticket no longer worked and I ended up paying $1/hr just to get out of the parking structure
-self park is always full as guest parking is only floors 7-11.. I wish they told me about the free valet when I checked in
-I could hear everything from the street on the 23rd floor! Screaming, sirens, a/c units from the parking structure, everything (I didn't ask for a higher floor because the elevators kept breaking down)
-only about 10 channels available on the tv