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  • I would not suggest switching to T-Mobile like I attempted to last month. The staff was nice (Melanie and the store's Assistant Manager) but the quality of the phone service was just not there. I got back to my house and the phone was consistently dropping my WI-FI connection and reception was coming in and out the entire 10 days that I had the phone. I even went back and exchanged devices but still no luck. When I tried to return my phones there was an issue and I needed to wait for the manager then I needed to wait for the Regional manager. I had been in that store more times than I can count on two hands. I did receive a full refund for all the inconvenience. However, my debit card got hit over $200 after I returned the phones. I had several conversations over the phone calls with their customer service department. How hard is it to issue a refund? I was just told today that I am only getting partial credit since I closed my account they are going to bill me for an entire month. This is the first time that I am hearing this policy be explained to me. I left my name and number for a manager to call me. How can anyone agree that 10 days of spotty service plus all the time I have spent between the store and over the phone be acceptable to pay almost $100 in the end. They told me I should have waited to the end of my billing cycle to cancel but when I said I only had 14 to return my new phone, there response was "Oh I understand but our policy is still the same."
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