After not writing a review for several months apparently I'm on Yelp probation. I'm being held at gunpoint until I review every business I've ever been to so we'll start a few months back when I bought my new car from Findlay Chevrolet.
If you've ever read my reviews you'll know I'm a bit of a car snob and a customer service snob. Coming from Mercedes Benz of Henderson my expectations were sky high and unfortunately they were much too lofty for Findlay Chevrolet to match.
Buying the car wasn't the problem as I already knew what I wanted and having insider knowledge makes car buying quick and easy. What followed was a bit of a communications clusterfuck that caused me to waste a few early mornings and some long days sitting in service.
When I first bought the car I noticed 2 dings in the bumper that needed to be fixed by the body shop so I tried for 2 weeks to set up a time to bring it in. That day came and I was there at 9 AM sharp. I was then told I needed to wait until the loan was processed and that I had basically wasted a morning. After that my information was apparently in the wrong place because my name was misspelled and well you get the point.
After a month and several trips my car was finally touched up and I couldn't be happier. Unfortunately the customer service just seemed a bit jumbled because of the sheer size of this place. I was one of the people that slipped through the cracks and it didn't sit right with me. I'll continue to bring my business here but my expectations are now fairly manageable which isn't a positive.