John Fagundes needs to hire a few more staff, or maybe he should take a course in customer service.
This company took two weeks to respond to an inquiry about a townhouse for rent and when they finally did, the woman was rude and impatient over the phone.
She iterated that the owner John was extremely busy and simply didn't have the time to deal with this.
This place is awesome if you want to sign a lease agreement on a place you've never seen with your own eyes and if you will never need anything from them throughout your lease term.