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| - Real rating (because there's no half-star option here ::fistshake::): 4.5 stars
Cons (because it's the shorter list): unprofessional reception until you actually pay (snippy on the phone, inattentive at the front desk), somewhat sketchy (but trendy!) neighborhood if you're going after sundown
Pros (because you save the best for last): quality service, amazing staff/hair dressers, complimentary drinks, complimentary head and shoulder massage, soothing, clean modern decor, gorgeous lighting, good music, VERY reasonable prices, complimentary trims in between haircuts!
In short, if this place weren't a hair salon, I'd probably live here.
I went about two weeks ago but our destinies were entwined from the start. I didn't know the name of my future upscale-hair-salon-to-be, but I'd been planning on having my first, decent professional haircut of my life for some time now. After a childhood and adolescence of ragged, dog-chewed bowl cuts at the hands of my well-meaning mom and a few under-$60 trips to Floyds, I was ready to shell out at least $100 for some glam and a real lady-do.
I picked Zen off of Yelp (thanks fellow Yelpers!) because of the positive reviews specific to short hair styles (what I was going for). My stylist, Christina was warm, patient, and professional. She spent at least an hour getting the exact results I wanted. The place is freaking gorgeous: dark mahogany wood flooring, track lighting, airy, open loft layout, exposed brick, built-in mini bar, oversized leather chairs, full-length standing mirrors. I literally forgot it was a work night in the dead cold of a Cleveland winter. I was in a lovely oasis of soft light. I even caught a glimpse of the owner who was styling another client's hair a few chairs down and who, I'm told, designed the interior of the place as well. Talk about local business-owner superstar.
So I expected at least $80 for my cut; instead, $50 got me waaaay more than a cut without me even asking (in order of receiving): glass of wine, head and shoulder massage, shampoo, haircut, styling, hair product recommendation, offer of complimentary trims between cuts!
The only hitch I had was with the receptionist. The phone attendant was so rude, I almost decided to cancel. Luckily, I ended up having extra time and going anyway but even when I arrived, the front desk attendant completely ignored me. She became completely friendly when I was paying afterwards though. My recommendation: when you're the first point of contact with a company, keep it professional. You can really give the wrong impression about a good thing.
Still, Zen is definitely a salon with the ambiance and results of a top-notch spa. On top of looking absolutely fabulous, I came away with a sumptuous, luxuriously relaxing experience and I'll definitely be returning for those never-too-many self-pampering days.
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