the bagels are okay. maybe even 4 stars. i don't give it more stars for a few reasons. a few times they acted put out when i requested the more fragrant bagels to be separated from the rest (everything, garlic, onion). i would think they would get why and be good with the request.
in a weird increasing frequency, the bagels have been sliced poorly. at first i thought it was my imagination or maybe the slicer went dull. it is to the extent that my child likes to peer in the bag or box to see what the slicing surprise will be. if i purchase a dozen, at least 6 will be only half sliced. sometimes they are sliced where the top is sliced off, not near the center of the bagel, rather like scraping the topping off.