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| - NEVER. EAT. HERE.
My boyfriend and I have been ordering from here a lot in the past year. Pizza Pizza isn't great quality in general, nothing fancy, just some standard pizza. And that's what we were getting... Until recently.
The past dozen times we ordered, they've screwed something up. Missing cans of pop. Missing dips. Mediums instead of larges. Completely wrong orders. Late delivery, with no free pizza. Driver coming with no change (no I'm not tipping you $20, yes, please go get change... I mean, seriously?) But what happened tonight was INSANE.
We ordered 2 panzarottis, his with just cheese and chicken (borrrrinnnggg) and mine with spinach, mushrooms, sun dried tomato, and extra cheese (yum).
They arrive nearly 40 minutes later. One looks alright, the other is dark brown, cracked and crumbling. This one, of course, is mine. I cut it open and discover that there is no spinach inside. Also, not much of anything else. Barely any cheese at all, let alone extra cheese. Basically just a wad of over cooked, greasy dough with a little bit of sauce smeared on it.
So I asked my boyfriend to call customer service. He did, they apologized, and said they'd call the store and have them send a new one.
The store called me moments later.
"We don't have spinach. What do you want?" oh... You didn't have spinach, so you just sent the first one without it, even though I paid for it? "I called. You didn't answer. So what do you want?" No, you didn't call. My phone has been right next to me the whole time, turned up as loud as it goes... can I have all new toppings then? "No. I already started making it. WHAT DO YOU WANT? YOU WANT POP?! YOU WANT DIP?! WHAT?" No, I'd just like new toppings. I paid for 4 toppings. I'd like 4 toppings, please. "Oh my God. FINE. WHAT DO YOU WANT?!" You know what, never mind. I'd just like a refund. "You already ate 2 panzarottis, what, you want it for free?! You're a beggar?! You beg me for free food?"
At this point, I tell my boyfriend to call customer service again.
The guy at the store continues calling me a beggar, and then... "YOU'RE A FUCKING BITCH!" and hangs up.
Made a complaint with customer service, but they really didn't seem to take it seriously. They also wouldn't refund my money, and would only give me a $10 credit (which is less than I spent in the first place) that I will never use because they've lost a customer.
NEVER. EAT. HERE.
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