| rev:text
| - What an awful experience!! Just like another reviewer Hannah said,
I ordered online, only i DID use my debit card to pay for it AND since i don't
have any cash on hand, i even included a TIP for the delivery person but
the pizza never came! Even tho I received a text msg from my bank
showing the charge went thru with Hungry Howies name in it! I also got
an email confirmation telling me my order was placed! When i called, the guy said
they never got my order! I told him that my card had been charged so i already paid for it, now what do i do? I have hungry kids waiting to eat! He didn't offer to make the order or anything! He suggested i call the other store which is in another city to see if THEY got it! I dont have time for that! But he wasn't willing to call for me so i call, they dont have it either! So WHAT are u gonna do i asked? Cuz i already paid for it! He offers to do nothing! He said to call the EAT 24 number which i did & nobody answered! He said he called the manager and asked what he should do & not even the manager told him to make the order! He said the manager said, "I don't know. I guess have her call EAT 24! (Which is the company the online order menu is thru. The manager offered no solution! So here they have taken my money AND a tip they didnt even work for! And i get no dinner for my kids! This has obviously happened before becuz of Hannah's review showing it has, only SHE was smart & chose the cash option so she wasn't out any money, but there was no cash option when i ordered, i HAD to use my debit card! I only had a little bit of money in my bank so its not like i can order again or take my money and get food somewhere else! THEY took my money! I am SO upset right now its not even funny! What am i supposed to feed my kids now? I don't get paid til tomorrow so the way things look at this point, we're gonna go without dinner! I have proof the payment went thru so WHY wudn't they offer to make the pizza anyway and deliver it? They had the same insincere attitude they had with Hannah! I am disgusted with this place and plan on telling everyone i know, This is so wrong!
EDIT: i called back & pretty much had to ask them to PLEASE make the order and deliver it becuz I have kids that I'm not gonna let go hungry just becuz they have a
screwed up system that they can't seem to fix. I told them I would be more than happy to show the delivery person the text and email showing the order was placed
and that I was charged and they agreed to do that. I don't understand why that wasn't offered in the first place instead of doing nothing. 2 hrs later, the pizza came. It wasn't bad but it wasn't delicious and when your hungry, food is food. I asked if they would throw in a 2ltr bottle of pepsi and they did do that, but none of this would've been done if I didn't call back and ask/beg. This was my first time ever ordering from this place and my first encounter was extremely stressful and anger provoking & i'm surprised I was as cordial as I was becuz it was extremely frustrating. The only way I would even consider giving this place my business again is if I receive a SINCERE apology, an explanation and a solution that conveys they have this problem worked out cuz from the other reviewers reviews, this has happened more than one or two times. They should've made sure this problem was fixed the very first time it happened and I am appauled that it was not. Nobody should have to be put thru this dilemma when patronizing a business they are giving their money too and I hope some kind of compensation is given to those who HAVE been put thru this becuz it is absolutely UNACCEPTABLE.
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