Well, this place used to be my favorite and now they are awful. There was a change in management maybe 1-1.5 years ago and you can really tell. The staff are now a little rude, and incredibly slow. You can have one person in front of you in line and you will definitely be waiting at least 5 minutes. Today I had the worse experience here and this is probably it for me. You can get much better bagels at Redhawk even if you can't get sandwiches.
When I went in today, it was busy, and I was waiting a bit. A staff member came in from outside and jumped right in to working. He didn't go in the back to wash his hands at all. Then he proceeds to stick an entire finger in his mouth and tried to grab gloves to start my order. When I asked him if he was going to wash his hands since he had his fingers in his mouth, he just responded "I know. That's why I'm putting on gloves" with such an attitude.
I should not get a nasty attitude for asking someone who just had their fingers in their mouth right in front of me to wash their hands. This is completely unacceptable. I would definitely not recommend this location to anyone.
EDIT: The manager did call me about my feedback and was upset by the situation. She said she would deal with it immediately. I was asked if I wanted anything free, but turned that down. I am still unsure if I would return here but, I appreciated the phone call and that my feedback was taken seriously.