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| - 10/17/17
Yelp Review
Car's Jr
5378 S Power Rd
Gilbert, AZ
(480) 279-1743
Based on my recent visits, if I could rate the Carl's Jr on South Power Road off Hwy 202 lower on this website, I would. Their drive-through service is slow and disjointed, their food is unfinishable, and the overall atmosphere inside the restaurant is dirty and unwelcoming. My wife and I sometimes like to deviate from the normality of cooking at home and 'splurge' for quick and filling fast-food. From our choice of menu items, we usually decide on hamburgers and fries to scratch our itch. Over the years, we have satisfied our cravings from local Carl's Jr restaurant close to where we used to live. We have recently moved into the Mesa area and have found that, unfortunately, the Carl's Jr in Gilbert does not live up to even the lowest of meager expectations.
First of all, the service is extremely disappointing. Whether a customer is going through the drive-through or braves the inside counter, the result is the same. Expect long waits, incomplete orders, employees that could care less of having gainful employment, and poor management. The speaker equipment at the drive-through has seen better days and does no favors to the staff or the customer trying to decipher each other's garbled voices. Once a patron has finished the monumental task of placing their order after correcting numerous errors, the wait staff has spent an exorbitant amount of time convincing the customer he has caused an inconvenience and is somehow responsible for wasting the time of the person behind the cash register.
Next, the food requires immediate improvement. My favorite hamburger is the boneless pork rib hamburger (recently made famous by Shark Tank). As you take your first bite, you will unfortunately find you can't decide whether the pork tastes like bad beef, or the beef tastes like bad pork. The normally crispy onion rings have the consistency of caramelized onions. The barbeque sauce slathered in-between the dried buns are the only redeeming quality (probably because the staff doesn't make it), but cannot save the overall product. Being a believer in second chances, I have tried to consume this product on two occasions, throwing away large portions of both before finished.
Finally, the choice to dine inside the restaurant is one a customer will instantly regret. I'm no expert, but I generally believe patrons would rather not sit and sweat while waiting to eat. The napkins dipped in cold water that you use to wipe off your table (because no one else seems to think that fits into their job description) provides little relief. Also, I can provide great assurance that no one should follow the '5-second rule' if they manage to drop a French fry. It would be best to leave it on the floor with all the other fries, dirt clumps, and generalized litter.
God knows you have a choice of places to eat comfort food. Whether your choice is a restaurant that serves a hamburger and fries, tacos, or chicken (or anything else for that matter), the Carl's Jr on South Power Road should not be included.
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