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  • THIS PLACE DESERVES NO STARS... ABSOLUTELY ZERO STARS. The only reason there is a star is because Yelp won't let anyone post a review with ZERO STARS. I cannot even begin to tell you how horrible the service was when I walked in tonight at nearly 10:40pm. I walk into this establishment with the intent of ordering some tacos as I have yet to have any dinner today and was greeted by a woman who was preparing to take trash outside and her counterpart who was on the phone speaking in hush tones. I give it a few minutes and wait but, obviously the story or whatever was being said over the phone was more important than actually serving customers as it went on.... And continued in fact even when the woman intervened to take my order. And then.... Wait for it... Still on the phone...moments later as I waited while staring at this man, two other customers had walked in and the man then I suppose thought it may be a good time to end his personal phone call to actually make some food. I watch him construct the tacos I had ordered but I did not see him cook any meat, instead scooping some meat out of a tin container and handing me my tacos. When I asked when he had cooked the meat the woman answered for him saying he had cooked it as I got there. I THINK NOT. When I had arrived there and sat in my car a few moments, I could already see him on the phone. So how the hell can you tell me that he had just made the meat when he had clearly been on the phone even before I had gotten there. When I asked her to ask him to make it fresh she had translated for him (even though he knew damn well what I had said) and he flat out refused to make it. Yes. I said REFUSED. Angrily I then asked to speak to the manager on duty, however, apparently no managers work Saturday Nights. I then ask for the contact information for the manager and was directed to a sign on the wall with a phone number and an email, so I took a photo of it. I then asked for their names and the woman refused to give me any information other than I should say "it was Saturday night" and "they will know who was working." This place is garbage. The service is garbage. I will definitely make sure that this is not the end of this complaint. I hope that he enjoys that smug arrogance he displayed tonight. I definitely enjoyed taking my business elsewhere. I like Roberto's, don't get me wrong. All of the other ones that I have been to I have had no issues. But this one... WASTE OF SPACE.
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