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| - My family and I moved from Southern California to Chicago this past month - our very first cross country move and choosing a moving company terrified me! I did alot of research, comparing 4 different companies, including large corporate ones like Graebel, United Van Lines, and Beltmann Group as well as smaller "online" ones like New Planet Moving and others.
The large corporate ones sent a representative to our home to do an in-home estimate which according to all the reviews is the most reliable way to go. And I would have chosen Graebel (great customer service and down to earth) if it hadn't been for the high cost. Actually all the corporate in-home estimates gave me about the same cost......but the small online companies were significantly more affordable (almost $1500-$2000 cheaper).
Out of all the smaller online companies, I decided to go with New Planet Moving because Lauren Alexander was so great and patient with all my skepticism! She answered all my questions about quotes and addressed all my concerns about the negative reviews that they had on Yelp. Given that, I was still naturally skeptical BUT decided to go with New Planet because of their affordable prices.
Fast forward to the actual move....
The NEGATIVE thing about New Planet is that you need to read the FINE PRINT in the contract. They won't emphasize it to you verbally but the contract says they have "within 21 days" of the estimated Delivery date they give you, to actually deliver your things. When we called New Planet to confirm the delivery date they gave us (b/c we needed to buy plan tickets for 3 people), they postponed our delivery date 1 week back. I was upset at first but after reading the contract, I realized they had stated that in the contract so I couldn't really blame them. So IF you are flexible with the move date, and are okay with being informed of the delivery date in 24-72 hours, then this company is great!
The POSITIVE aspect of our move is that we had Carlos and Christopher as our movers, for both pick-up and delivery! If I could rate just them - I'd give them 5 STARS!
Carlos was the head mover/driver and Chris is his right hand man. Carlos is very personable and funny. Chris is quiet but a very hard-worker. They were both efficient and worked very hard....I cannot imagine moving all those things myself up/down stairs! And they were very careful to package and wrap our large items (baby crib, master bed, sofa, etc). They accounted for all our items. I truly could not have been happier about their moving service.
Some advice - thankfully we didn't get up-charged on our things upon delivery. I think what helped us was that instead of doing an online inventory with New Planet (which I assume is always going to be less than the actual weight of stuff), I gave Lauren Alexander the estimated weight that I got from the large corporate In-home estimates. I assume this is more accurate because those professionals actually did inventory in our home. So that might help you out.
All in all - 5 Stars for Carlos and Chris, the movers. I'd give 3 stars overall for the company....only because of the wide range of delivery dates. Like I mentioned, if you have flexibility ( in time and money) for your delivery date, then New Planet would be the company to go with because their overall cost estimate is more economical than the large corporate ones!
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