From the moment they picked up the phone, until the moment I walked out the door, they were the sweetest people ever! They did a great job taking care of my little Bella and I'm so happy I found Loris Groomers! You have to make an appointment way in advanced [ I called two weeks ago ] but it's very much worth it! They also sent us home with some treats and some other cute stuff for Bella. Thank you again Lori and Greg