Went in today for a simple car stereo to replace the stock deck in my car. They were very professional and I was never made to feel I was wasting their time... they gave me the time, info and help as if I was going in for a full audio redesign. They happened to have an opening and installed it right away. They even spent the time to go over the setting and options to make sure it worked as expected. The microphone installation for the hands free was very well done. The experience really made my day!