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| - No!! Don't do it!
This is my second review on this particular merchant. They were previously located at 1455 W. Chandler Blvd Ste B-11 inside of the Bellagio Clinic. They promised that the move to their own facility would enable them to provide better service. Not at all...
Apparently, if you are a male and have an accent, certain staff does not wish to be pleasant or provide even the most basic customer service, let alone treatment. Let's just say my husband has had a truly horrible experience with this place. To the point of being prejudicial, but that is his story to tell...
I've really tried to give this place a second chance after the last experience I had. They swore up and down that that was not how they normally operate and that the move (another 10 miles out of my way, now totally 20 from my home) would only allow them to improve service as they would no longer be restriced by working in a physician's office.
Here is what I know:
It's impossible to get scheduled within a reasonable amount of time. They are either under staffed, overbooked or both.
It's impossible to speak to someone who is not a child. Seriously, they all are just out of high school. They can't answer simple questions and they are all sitting around texting or looking at Facebook on their cell phones.
There is never any management on site. How is this even permitted by their corporate office?
The website says "Our staff includes a certified esthetician, a registered nurse, a nurse practitioner, and a full time board certified medical doctor". Not true. No one is in the office except for the very young and unsupervised Laser Technicians.
You cannot call them directly. You must call the 800 number to ask questions about anything. Even to ask driving directions when you cannot locate the new office and there is no signage to help you find the place.
They have tip jars in the rooms. Really?! Tip jars??! Is this Starbucks? This to me is completely tacky. I have been in the service/hospitably/spa industry for over ten years and I have NEVER seen nor would even ever ALLOW a tip jar to be placed in a treatment room with a HUGE sign stating that tips are appreciated! Of course they are - but don't make me uncomfortable and feel obligated to leave one - especially when the service is so very poor.
To submit a complaint, you must fill out a form online and wait for a call. I did just that and received a call the next day from what I assume to be the location manager. She left a voice mail. I've been trying to call her back for three days. It goes straight to voice mail. I've left a voice mail but still no return call.
Over it and getting all of my money back from Groupon...
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