prism tv in horrible. this past year i have called countless times. every time i call their notes on the account are never accurate. PRISM tv freezes, never records what you want, deletes what you have on your dvr. when you call and get a tech they make excuses of what the freezes could be change out a few cables and leave... nothing else. they are not here to help you when you call. i had the worst customer service from a guy named daniel who was rude and condescending. pay a few more dollars and get cox. prism and century link sucks and they will not help you. if you want to cancel they want to charge you even if their "product" and "service" you are calling about does not even work.