I've been to this Verizon twice. Once was to inquire about having a joint plan with my husband several months ago, the second was recently to actually make the switch.
I find most cell phone companies to be about the same, but Verizon does have exceptional coverage. Since my husband is already with Verizon we decided to keep his plan, add me to his plan, and get rid of my T-Mobile plan. The great thing about switching services these days is the ability of the new provider to just do it for you. All I did was provide my account number.
This place was busy when we arrived. Luckily the staff is very competent and quick to engage new customers to find out what they need and put them on a wait list. Honestly I don't think we waited more than about 20ish minutes.
Both the ladies who helped us were very friendly and knowledgeable. It seemed as though our switch was easy-peasy for them to do. That's a good sign of superior customer service.
Overall I'm very pleased with our experience here.