| rev:text
| - On a scale of 1 to 5, where 5 is ' Excellent ...........Robinson is a 6 !!!
Here's how I came to know of Robinson. While I'm not in any way mechanically inclined, I spend considerable time on various Internet auto forums trying to educate myself about repairs and maintenance in general and my vehicle in particular. It's while spending time on GTA based forums that I first became aware of Robinson. In response to people looking for honest and trustworthy mechanics, Robinson kept getting recommended along with glowing reviews time and time and time again on virtually every forum I would visit. And when I mentioned Robinson to friends, co-workers, clients etc. some of them knew of Robinson as well - some driving 30 - 50 km one way just to get there. The words honest, trustworthy, great diagnostics and amazing customer service would be cited all the time. So, I started thinking - who ARE THESE GUYS ??? Whoever they were, it's was pretty obvious they had an amazing and well earned reputation and their reputation preceded them - BIG TIME ! .So I checked out their web-site, noticed they had their own cable show and started tuning in on a regular basis and was thoroughly impressed not only with their knowledge, but with the honesty, integrity and professionalism they approach auto repair. Since we live 40 km away and our family and extended family had been using the same mechanics for over 20 years, I thought I'd never have to check Robinson out.
All that changed when our vehicle had warning lights come on indicating symptoms of possible transmission problems. Our mechanics scanned some basic codes and concluded that owing to it's age. etc, it likely needed a rebuilt transmission some point in the future. Given our mechanics were honest but didn't have a lot of diagnostic equipment or direct transmission experience, I sought out a second opinion. After getting suggestions from other on-line GTA owners of my vehicle, I found another shop with an impeccable reputation with ' alleged ' transmission savvy and they too scanned some codes and concluded I would need a new ' rebuilt ' transmission ' soon '. No one knew when ' soon ' would be , so I felt like I was driving a ticking time bomb !!!!. When I checked the codes on the on-line forum for my vehicle, same prognosis - ' rebuilt ' transmission. 'The estimated cost of a ' rebuilt ' transmission ? $4,000 !!!! I felt sick.
As a desperate last resort, I made the 40 km drive ( by-passing 6 dealerships much closer to me ) and took my vehicle to Robinson. Kirk did all the diagnostic work on my car, spending much more time on diagnostics than either of the 2 previous shops I'd been to. Good thing he did - because of Kirk's expertise and the thorough diagnostic methodology he follows, it ended up my problem was only that a part costing $123.26 needed to be replaced. A $123.26 part - versus - a $4,000 ' rebuilt ' transmission !!!!!. I was stunned...in a good way ! Kirk,even took me into the shop and with his laptop, walked me through all the steps he took to nail down the problem. Kirk also spent considerable time showing me other pressing and less urgent issues pertaining to my vehicle that required attention. The customer service and expertise at Robinson was simply - in a word - astounding !.
And on that note, perhaps the only person who can match Kirk when it comes to customer service and expertise is Mike at the front desk. To say that Mike has an encyclopedic knowledge of auto repair and maintenance would be an gross understatement. I've joked with Mike that each time I drop by for service, I learn more ' accurate information ' about my vehicle in a 5 minute chat with him than I do spending a week on a on-line forum dedicated to my vehicle. Apart from that, Mike is great at explaining ' exactly ' what does and what doesn't need to be done during a visit, and as another reviewer mentioned, because of Mike's honestly and integrity, you can rest assure only work that needs to be done is getting done.
And as another reviewer mentioned it's absolutely amazing that when you've had a chance to sit in Robinson's waiting room and chat with other customers about how far they've driven just to get their vehicles serviced there, you realize you're not alone. Like me, they often mention they go Robinson for the value - the best service you can get for your dollar. I know of a lot of others who ignore value and just look for the cheapest service they can find - like a $19.95 oil change. Trouble is, not all oil and not all oil filters are the same. More often than not, cheap service, like cheap wine - will leave a bad taste in your mouth. Warren Buffet got it right " Price is what you pay. Value is what you get ".
I doubt there is a more honest and competent auto service shop in Toronto. And, quite frankly, if Robinson can't diagnose and repair your vehicle properly the first time - then no one can.
Robinson is THAT GOOD !
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)