I wish I could give it a 0 rating. I have never rated anyone on Yelp before but dealing with this company was the absolutely biggest headache I have ever dealt with. They lost my reservation 3 times in total and after spending 3 hours on the phone being transferred back and forth from reservations to dispatch and back again they finally claimed it was fixed only to find out when I got on the shuttle that they were claiming I hadn't paid when I had paid by credit card hours earlier. The bus driver himself was beyond rude and after arguing with me for 30 minutes drove 10 miles an hour to try to ensure I missed my flight. I had to pay cash on the bus (after I had already paid by credit card) and they are now refusing to give me a refund for my credit card payment. Thank you Southwest airlines for actually understanding customer service and holding the flight for me. Showtime Tours is a joke of a company and should be avoided at all costs.