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| - I wanted to give this place one star before ever stepping foot into the restaurant...
I called on a Monday to make a reservation for 12 people. I was told by the gentleman who answered the phone that he needed manager approval for that many people, and put me on hold. I waited a few minutes, and when he returned he informed me that he couldn't find a manager but would take down my information and someone would call me back. I waited 24 hours and didn't hear from anyone, so I called back. I explained that I had called the day before and needed to speak to a manager, and was placed on hold for ELEVEN MINUTES before I finally hung up. I called back for a third time and immediately asked to speak to a manager, by which the person responded rudely "well can I take a message, we are a little busy right now." I said "no, you may not take a message, I need to speak with a manager immediately." I was placed on hold AGAIN, this time for more than five minutes. I FINALLY got a manager, Franc, on the phone who didn't even bother apologizing for my troubles.
On Wednesday I get a call from the restaurant (two days after my first attempt to make a reservation) telling me they couldn't accommodate my party. I explained to them that the manager had confirmed just yesterday, and after being placed on hold YET AGAIN, they confirmed that indeed they could accommodate me. I mean honestly. FIGURE YOUR SHIT OUT.
If it were up to me, I would not have even given this restaurant my business after that experience, but the group had already collectively agreed to eat here.
Fast forward to Saturday... Our server was nice enough but his "helpers" were more attentive than he was, we waited forever for our drinks and dinner, one persons meal never made it out, and the food was just okay.
Overall, the experience was awful and there are so many other restaurants in Cleveland with better food and service. I will not be returning to the Burnham.
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