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  • I just came back from the Las Vegas BB store on Maryland Parkway. The store manager refused to sell me 15 laptops at regular price after we waited for an hour to try to get the order in. This is how the sales process went: we went to the front area and spoke with a lady in customer service. She got a rep on the floor to help us, who then took us to 5 different registers and then we wound up back at the front customer service area because he could not put the sale through. The manager was called to the front to give some type of approval to ring up the sale, and they kept talking about how to put the sale through. One other representative was explaining why the sale could not be rung up. When I asked them why it is taking them over half an hour to put the sale through, the manager gave me an attitude and said he was refusing to sell to me. I asked him why he had an attitude, then he said you started it. This was after being in the store for over an hour and waiting for 3 store associates to put the sale through unsuccessfully for over half an hour. I asked the manager are you refusing a $4,000 sale and he said yes, then walked away. I have been shopping for years at Best buy and my previous purchase at this specific store was 2 laptops and 2 ipads last Thanksgiving. This is the first time I have dealt with this manager and my first poor customer service experience with the company. Why do they hire inept people as managers who lack basic people and customer service skills?
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