Our meal on Saturday night was a disaster from start to finish. We arrived for our 7PM reservation and stood waiting at the door for over ten minutes while cold gusts of wind hit us each time the door opened. It also gave us a chance to hear the awful electronic piano music which was way too loud.
Seated at our table near the kitchen we sensed that providing good service and preparing and serving acceptable food would be a challenge in a room that was filled to it's over 200 seat capacity. Our harried waitress was pleasant but not suited to the task. She was clumsy at taking our order and never cleared a dish or made sure that our table was cleared when needed. Our baba ghanouj appetizer was a tasteless, watery mess accompanied by pieces of pita bread that were equally bland and tasteless. Over an hour into our sitting the main courses had not arrived. Our waitress seemed aware of the delay and the owner stopped by our table to apologize for the delay. When our main courses came out we were really dismayed. My wife's salmon was a tail piece sliced so thin that there was no chance of it not being overcooked. My kafta kabob looked like the charred remains of something deposited in a dog park. The rice was pasty and the vegetables were limp zucchini, red peppers and onions scooped from a vat. After the waitress tried to replace my wife's salmon with an equally bad piece, the owner came over to tell us we would not be charged for our meal.
Bottom line. Nice people who have no clue of how to run a restaurant on the scale of Naya. It is a big room and they do not know how to manage it. The food is dreadful and I have no reason to believe that they know how to do better. Stay away.