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| - Do not, I repeat, do NOT rent a car from this place. If you are flying into Toronto and expecting this car rental to be in the airport, it is not. If you're flying international, you will have to take a shuttle to a different terminal and then call them to be picked up.
I was aware of the need to be picked up, however I was not aware of needing to find the shuttle and take it to a different terminal.
I was also not aware of the need to have proof of car insurance, otherwise being forced to buy car insurance from them. Interestingly, this policy only applied to me. As I spoke to other unhappy renters, they were not being forced into purchasing insurance. They were however being charged for pre-existing scratches on the car. And had to go through an ordeal of proving it. The service rep didn't even bother pulling up the initial paperwork before abusing the renter of scratching the car. Another story I heard was a renter being charged a $1000 hold, instead of the standard $500. But I guess there is no standard procedure here. Reps do as they please?
Another irk is getting the car with half a tank and needing to return it the same. I have never heard of a car rental requiring a half a tank of gas upon return. Honestly feels like a scam as well, you'll either overfill for them or come a little bit under and likely get charged for it.
Failure on my part was not checking yelp before booking. And since you're reading this review, you didn't make the same mistake. Good for you!
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