I've been coming here since high school and this is THE spot in Phoenix for Chicken & Waffles. You have to go to the one downtown. I went to the Scottsdale location and it just wasn't the same. The original downtown location is in this old house, which is very cozy and inviting whereas the Scottsdale location is a huge space in a strip mall (though I heard they're moving locations?) where they are pumping out meals so I don't think the food is quite as good (it does comes out faster).
The fried chicken is crispy and delicious and the waffles are large thin but still have that crunch. The sides are also pretty good, especially the mac n cheese, but I usually don't have room for much more than the chicken and waffles. I go with the Lo-Lo's- 3 pieces of chicken and 2 waffles. Great sugary drinks in mason jars--sweet tea, lemonade, kool aid. Mmmm haven't been to Lo-Los in a while, just writing this makes me want to go back.