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  • As a native of CLT, I can say I've visited multiple Amelie's locations, probably more than I'd care to admit & recommended it to many people over the years. I was ecstatic when they opened right across from my work in Uptown. Unfortunately, I have to say the quality of food & customer service at the this location has significantly declined. This morning was the fourth time in a row I was disappointed. My breakfast sandwich had the bare minimum of ingredients (so little cheese I actually had to check after a few bites) & also cold- it was not busy so not sure why. The other times I've visited lately, the sandwiches I had were subpar at best, one even had bacon that was pretty burnt- had to pick it off to eat. As far as customer service, the baristas are on their own time. After waiting 25 minutes the other night for a quick coffee, I had them change my order to tea & just ate the price difference, so I could just get a hot drink & go, as I had somewhere to be & couldn't continue to wait around. Perhaps they should focus on their job instead of chatting with other employees. This is not the quality I'm used to from Amelie's nor worth the price, which I hate to say. Amelie's, I'll always visit for your sweets but please work on maintaining the high quality of food & service that we've come to expect instead of expanding into new locations!
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