I can't believe I haven't taken the time yet to give five stars to this awesome place. The employees are well-informed and so so helpful, plus they have a great variety of specialty foods, toys, collars, litter, etc.
Here are some occasions on which their employees have gone out of their way to help:
-One day I was taking my cat back from the vet and his carrier broke. I stopped at Mad Cat to get a new one. My cat had begun running and hiding all over my car. One of their employees came out to my car and helped me nab my cat and get him in the new carrier.
-I bought a harness for the same cat one day because I was taking him on a plane. I was going to my father's memorial service and very very stressed out. When I got home, I was in a panic and couldn't get the harness on. I called the store, and their employee calmly talked me through getting the harness on and didn't make me feel at all self-conscious.
-I once was hospitalized without warning and couldn't find a friend to feet my cat. They helped me find a professional cat sitter who came to the hospital to get the keys.
When I was there last week, they helped me pick out some awesome toys too. My cats and I are so happy!