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http://www.openvoc.eu/poi#funnyReviews
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  • I brought my car in about a month ago on a Monday morning for a simple oil change. They told me they could not get to it for 5-6 hours due to being understaffed. There was only 2 people working at the time. So instead I went to the local Terribles and paid $10 more but was out in 20 minutes with a free car wash, so it was pretty much the same. While I was checking out for my oil change the lady at Terribles mentioned that I needed a new fuel filter but she was out of stock and could have it the next day. The price would be $39.99 installed. I asked if I could do it the following oil change and she said yes, so I waited. The other day my check engine light went on and when I had it checked I was informed the problem was my fuel filter. I called Firestone as it is literally 3 blocks from my house and was told by Brian it would be $120. $15 for the filter and 94 for labor plus tax. When I asked why it was 3 times as much as terrible he could not give me an answer. Conveniently the manager Henry was not around and he did not have the phone number for Andy the Area Manager. I have been coming to this store since the day they opened and have other issues with them. They have changed managers and staff numerous times over the last 2 years and each time it seems to get worse. I have kept coming back due to convenience but if they can't get a simple thing such as not charging 3 times the price for what should be a 15 minute filter change, then I think it is time to move on.
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