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| - I have come here for the last seven or eight weeks, getting regular manicures (gel) and pedicures (regular) with Mai. She's wonderful and her art/attention to detail save this place from being a disaster. (It's also why there are two stars here instead of five.)
I took off a star because they never remember my name. I'm in here literally every 14 days and I always tip really well. Still, they never remember.
I took off a star because the last FOUR times I've called for an appointment, they don't write it down, and I'm forced to wait behind other people. It makes me so frustrated when I make a point to call ahead.
I took off a third star because of their worst offense. They don't publish any prices... because they look at your shoes and handbag, and see what they can "get away" with charging you. I literally had the same pedicure and manicure two weeks in a row to test this theory. Same materials, same length of scrub, same design (or lack of), and one week I was charged $54, the next time, two weeks later, I was charged $78. I had NO DIFFERENCE in service length, or design, material, length of appt, special instruction... nothing. I asked my mom who also frequents this salon, and she had the same experience. This is NOT okay, and I will NOT be back.
Just because I bring in a Coach bag (that I was gifted, by the way) doesn't mean they can upcharge my services $24. No thanks.
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