Sales woman ordered wrong blinds for us and then tried to guilt us into keeping them because she said the cost would come out of her pocket!
This is the worst buying experience I have had in at least 10 years! Julie Gugino, blind consultant, came to our brand new house to measure for blinds. I told her that the most important thing for us was to have the CORDLESS blinds and we picked out and ordered $2900 worth of CORDLESS blinds from her.
When the installer came to the house (the first time), he told my husband that he was missing something and would be right back. Well, he came back more than 5 hours later when we were not home! We rescheduled and then he came with blinds that ALL had cords!
We told him that the blinds were not right and to take them back. He said he would just go ahead and put them up because the hardware would be the same and it would be easy to swap out them out when the correct ones had been made.
A couple of days later (today), I received a call from Julie Gugino telling me that she had been the one to make the mistake when she submitted the order. She asked what she could do to make us happy and we told her to get us the blinds that we ordered and paid for! She sounded like she was crying and told me that she was going to have to eat the cost for her mistake! Frankly, I could care less! She wanted to try to guilt me into keeping the blinds that I did not want! When I told her to call me when they are ready for installation, she hung up without even saying goodbye!
House of Window Coverings was referred to me by Costco and I have now called Costco as well to tell them that they should NEVER recommend this VERY unprofessional business to anyone. I will be receiving a call back within 48 hours from one of the Costco special services managers.