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| - Let me preface this by saying that this (lengthy, but worth the read) review is based solely on the service and not the food, which is great. Unfortunately, after my latest experience, I won't be coming back.
I've come here about five times and each time the service is never really anything to write home about. The restaurant is always dead and the servers always come off as a little lackadaisical, maybe because they're bored out of their minds, but they're generally friendly. My last visit was so out of this world weird, though, that 'bad' doesn't even do it justice.
Everything was smooth sailing until the waitress took our order. I got what I always get (which I still recommend if you happen to visit after this review)-- the costilla burrito with the ribs subbed out with beer battered shrimp. When I ordered, the waitress gave me a blank stare and repeated back, "Shrimp?" For a moment I thought that I had somehow mistaken my order but then she said, "You want shrimp IN your burrito?" I nodded and realized that she wasn't confused about my order, she just didn't think it sounded good which she confirmed by saying, "Oh, huh, I've never tried that." As soon as she left I commented on how strange her comments were but shrugged it off. Red flag #1.
My date then ordered two a la carte veggie tacos. He's vegan, so he very specifically requested no cheese. Once the tacos came out, we were pretty bummed to find they were smothered in cheese. He decided to send them back and another waitress happily took his plate. No less then 2 minutes later the original waitress comes back and asks if she had made a mistake. We explained that he had requested no cheese and, not that it should matter because the order was wrong, he's vegan. Instead of a simple apology (which honestly wasn't even necessary-- mistakes happen) she then decides to replay HOW she definitely remembered his order correctly and snidely added in, "It says... on the menu description... cheese..." Whatever, you're right, we're wrong, we nodded and smiled. Red flag #2.
A couple minutes after that, the two waitresses went to the front of the restaurant, close to where we were sitting, and began giggling. I couldn't tell what they were doing but things were already getting real weird so I kind of assumed they were commenting on the cheese taco confusion. Waitress #1 walks over and says "We actually are closing at 9 tonight. You guys are fine because you ordered, but just so other customers know we put a sign up." This is at 8:57 (hours say they're open until 10 on Saturday) and we still don't have half our order out and the. place. is. dead (like, no one was going to come in). It wasn't so much what she said that was weird, it was the fact she even said it at all. Red flag #3.
I looked at my date and asked if he wanted to just get the food to go. This had all happened in less than a 15 minute period and the strange interactions with this waitress were honestly making us uncomfortable. We requested boxes to go and when she returned with them she said, "We didn't make you feel rushed, right? You can stay. My manager is freaking out that you're leaving and said we'll comp your chips and salsa flight if you stay." Huh? We said no, really, it's fine. We seriously couldn't get out of there any faster. Red flag #4.
My date and I decided to split the check at my insistence because we had had such a weird experience and I had completely talked this place up. When she brought the handwritten check out to us (still with the chips and salsa flight on it, in case you were curious), there were two stapled receipts on it. After some clarification on which one was mine, my date ripped off the receipt to hand to me. The waitress made an audible sound of disappointment and said, "Ahhhh, no. You don't rip that off. It's *supposed* to be stapled on there, that's how it's supposed to be." We were in such disbelief that a) she was still standing there b) this was even a conversation that we both said, "Oh... okay..." Like, what else is there to say? Sorry? She then says, "It's fine, I'll just re-staple it." Perfect, we would hate to inconvenience you on an evening when you have a total of four guests and are so slow that you've decided to close an hour early, thank you.
An admittedly less-than industry standard tip later, we bolted out of there and couldn't even wrap our minds around what we had experienced. Of the 30 minutes in the restaurant, at least 15 of them were spent speaking to a waitress who seemed to want to do nothing but needlessly argue, but do it with a smile on her face. Just like Troy Z said, it felt like she wanted to fight us.
I'm way bummed I'll be missing out on my favorite burrito in Phoenix but I'd rather be burrito-less than put up with service that makes my skin crawl.
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