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| - I called Discount Tire on 1/14/2015 & told them I had a flat tire, which I did not buy from them, that I attempted to repair with Slim fix a flat, and it needed repaired. I asked how much and they said free. I was skeptical. The next day I drove there and arrived at 5:30, 30 minutes before closing. They said they would fix the tire, asked for my keys (I got nervous) & said they would take the spare off & place the repaired tire on, all at no charge. They took a look at my mileage, filled out some info on the computer. I was told it would be about 45 minutes. By then it had to be 5:40, maybe close to 5:45? I was flabbergasted that at 6 pm the car rolled up outside the door repaired, in less time, with a smile and a hand shake, all for free! In an age where customer service seems to be dead in american service businesses, this Discount Tire went above and beyond my expectations. Needless to say I've shared this story with friends and family, and as soon as it's time to buy new tires (likely in a few months), I'm marching into that store and giving them my business. Thank you to all the staff at Discount Tire that worked on my car. AAA+++ !
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