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| - I had purchased a coupon for an air cleaning about a year ago from this business. That went fine, no problems. They called me this week for a complimentary air conditioner evaluation / tune up. Since it was free, I took them up on the offer. My heating unit/AC unit was having some issues, and wasn't heating as much as it should have been. The tech came out promptly, and after inspecting the unit told me that he could either repair it for about $1800 + freon (an additional $400 or so), but didnt recommend that since even if he repaired the compressor could go at any time. His recommendation was a new unit. So the two estimates I got was $2200 to get the unit functional, or $6000 + tax for a new unit. He stated the following things needed repair: He stated the coils were extremely dirty and needed cleaning. He stated the motor was bad and needed to be replaced. He stated I needed a new capacitor. He stated the freon was empty and there was a leak, so I needed leak detection and new freon. He stated he recommended (not 100% necessary) some sort of machine (I forget what it was called) to reduce the initial surge of power when first turned on. It didn't sound quite right because I had a contractor come out about a year ago and said the coils were fine. So I told him I appreciated his time and recommendation and would be getting a second opinion before making a decision of that magnitude. I had another contractor come out today. The contractor evaluated the unit and found only the following repairs necessary: Motor replacement, capacitor replacement, fan blade replacement (it was very warped, and not noticed by the first tech nor included in the repair estimate), and a minor amount of freon. It was able to be completely repaired for $628.49. What US Air tried to do was extremely unethical and should be criminal. In fact, the rep that came today from the other company showed me the coils and they were very clean and said there was no way they needed cleaning at all.
Later Edit:
I filed a BBB complaint, and got a call from their office a couple days later about it. They did say their policy is to always show the homeowner pictures or the actual coils when they say that needs cleaning, and agreed there was no way the tech could have known there was a leak of freon or how much was missing with the motor not functional. He said the tech would be investigated and previous customers called to check for similar issues and assured me this is not they way they want to do business. He did offer to come out and fix the problem, but I already had another company do it so I declined that.
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