I have come here multiple times in hope of receiving better service. Today I officially do e with tropical smoothie. I walked in to an empty store to be pleasantly greeted by a happy employee. A few more customers came in and the employee took their orders with enthusiasm. As I sat the orders started coming out, but not mine. After 10 minutes I tried to get one of the employees attention with no success. I ordered my smoothie at 2:29 pm. I was met with another customer that had an order running late as well. The single employee seemed to be working hard making smoothies however nothing was coming out. I finally got the employees attention and she was bewildered and asked me what I ordered. I advised her it was a simple paradise point. I finally received my order at 2:49. 20 minutes for a smoothie is not acceptable. This has been a consistent issue with this location. I have given them a chance and they have failed me.