Let me begin with how awesome i think this place is. Ellis island is really a must go if you're looking for good food, awesome karaoke, and cheap but quality beer and drinks. The only reason why this is not 5 star review was because of one particular person. But before i get to that, I would like to say to all the other staff, especially Rosie (our usual waitress), you deserve the 5 stars. Hell, i would make it 6 if i could.
Now...
Do you know what i love better than my steak and eggs....
A nice talk about company policy. Because that's what i want to hear just before i bite into that awesome steak i always order. Me and my wife have been coming here for some time now and never have we had a problem with our server such as the one we had today. It seems like this server was more interested in company policy than just hearing out an order. An order that has been placed exactly the same for the last 3 years. Now to be told that i can not do that, that I am wrong, seems like he was more interested in putting us in our place. Pretty much saying no to a customer rather than give them options. I will not say who this is because i do not wish to get anyone fired. But if you feel like this description fits you. Maybe its time to look into your customer service skills if you wish to continue working in the service industry.