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  • I'm sorry to say that I and my husband were a little disappointed with our order with Guedo's tonight. He called in to place an order, was put on hold...not even a real hold, as he could hear all the orders being taken while he waited. He ended up going to the location, while remaining on the phone. His timer clocked 30 mins by the time he got to the register. He asked the cashier iif she was going to pick up the phone because he has been on hold for 30 mins. She responded with a "oh, why didn't you hang up and call back?" I get they are probably pretty busy, but that is not really what I would expect for customer service. He proceeded to order and then wait. It took 40 mins to get his order. No "sorry for the wait". Food was ok. My Guedo's burrito with chicken and cheese was lacking in chicken but what was there was pretty dry chicken cubes. Chips however were delicious! Need improvement on customer service and the flow of inbound orders via phone and on site. I think will be waiting until these kinks get worked out before visiting again. 3/12/2017 I read Justin's response. It was not my husband you talked to so probably some other dissatisfied customer, sorry to say. However, I'm glad to hear you have talked to the staff and I'm hoping things improve should we decide to check you guys out again.
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