Stay away from this place! Shady staff from the top heads down to the sales and customer service employees.
We went in looking for a new family car, from the beginning we started working with PAT MCDONALD . Husband was set on a Nissan he's been wanting but I refused to buy out of impulse so I decided to shop around .... that is how it all started! as we shopped around we also motivated my parents to go visit PAT at Chandler Nissan auto nation since he made our experience so easy and effortless. We personally took my parents directly to PAT a week after our visit. A few days later my parents purchased a 2017 Nissan murano from PAT . Now when we all went in together I made sure we dealt with no one other than pat since we had already started with him and enjoyed him so much. The day we went back he was not available, so we came back a different day when he was working. A total of 4-5 visits, and out of that he sold my parents a pretty pricey vehicle and we were still very interested in a car there as well. Due to my parents coming as a referral from us we were going to receive an incentive because of they're purchase . What is called a "bird-dog fee" in car salesman talk lol imagine that , my parents are the bird and I fed them to the dogs being Nissan auto nation. Smh!! Anyway, it's been 4 months and ever since the purchase went through everyone's attitude has changed, no one has time to call back or answer the phone. Mind you that we planned on going back to buy another car there but that changed 3 months ago . But what really has me upset is that we never received the check for the referral and I have called and called, I've spoken with multiple people including PAT and the sales manager . Every single person I have talked to always takes our information down , as if they didn't have it from the 13 other times I called and provided the information. Every time they explain that they are not sure why we haven't received it and that it should be in the mail in 10 business days. It's been 4 months !!!!! Now they have started hanging up when I call, and I have yet to get a real explanation on why I have not received my money ! This is ridiculous.
PLEASE LISTEN AND STAY AWAY . I AM THANKFUL I DID NOT ALLOW MY HUSBAND TO PURCHASE A CAR HERE. MY PARENTS REGRET PURCHASING FROM HERE