Not a fan of this company at all. I used to use them for delivery of my sons RX formula and I never had any issues with them. But then again, I didn't have to sign for the formula. Now, my sons dr ordered a nebulizer for him, which needs a signature for the delivery. I was notified today at around 3 pm that it would be delivered within 4 hours. Ok so 4 hours came and went. When I called to see where they were, the lady on the phone said he should be there no later that 8:50 pm it was 8 pm. It is not 11 pm and they still haven't shown. When I called the customer service after hours line to see where this guy is, she said it looks like he attempted but "had the wrong address"! Really? He had my phone number, why didn't I get a call saying hey I'm in your area and I can't seem to find your home. He is now an hour away at someones home doing a repair and I have to wait up for him. My poor son waited until 9 pm tonight waiting for his nebulizer and ended up falling asleep without a treatment. When I asked if we could be promised the first delivery of the next morning they were not able to promise that. So here I am, exhausted and waiting for the nebulizer so my son can have it for his morning treatments. I will never use this company again. Even the girl on the after hours line was not sympathetic at all. She made me feel like it was my fault!