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| - A friend and I stopped in for dessert. They have a huge selection on their menu which can be both good and bad; good to try different things, bad if you didn't come in with recommendations because it can be a little overwhelming. Ambiance is not too bad. Service is so-so. They had a few staff that evening, but only one of them ever bothered to smile when serving. Or even bothered to be polite when we were trying to clarify our orders. (They automatically charged 10% tip on our bill, so I guess they feel they didn't really need to do a good job as we're expected to pay either way.)
I will only speak on my order because my friend's order had issues but they "fixed it" after she asked them to. I ordered the Dream Sundae which didn't arrive until after my friend already got her snack food and dessert.
When it did come:
(1) it looked absolutely nothing like the picture in the menu. That's not a terrible thing, but when I asked them if the item was my order, I got a flat "it's a sundae", basically saying I ordered a sundae so I should accept the item because it meets the definition of a sundae.
(2) it had strawberries instead of blueberries. I asked why there were strawberries because the menu said blueberries, to make sure I had the right order, but I think he took it as a personal criticism. The response I got was "it's seasonal." Last I checked, September is not strawberry season... but it's not a a big deal if I ate strawberries instead of blueberries.
(3) however, it had cereal, which isn't even on their list of ingredients. I pointed it out and asked what it was, because I didn't see cereal in their ingredients list, and it didn't occur to me intially, that it was cereal. Maybe I asked too many questions, but I think he got upset... except if you're going to make up a somewhat different item than what I thought I ordered, how am I suppose to know if I don't ask?
The sundae was "ok" at best. It was too sweet, as it was loaded with chocolate sauce and sugary cereal, I felt a little overdosed on sugar after that. Overall experience was "meh", so I rate it 2. Location is good, ambiance is good, but there are similiar shops within a few minutes walk that I don't think it'd be worth my time to come back to try anything else, based on service and how they seem to have made up my sundae on the spot. (Although I'll assume that almost everything else would have been made exactly as it looked on the menu, and I just happen to picked the wrong thing.)
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