I have visited many Jugo Juice establishments in the Calgary area and I love them. The 130th location in the SE has THE WORST customer service in any Jugo Juice I've been to.
I went on March 15th, 2015 to pick up a quick snack after hot yoga at about 3:30. I ordered the PB & chocolate as I was feeling like spoiling myself. However, I'm allergic to dairy. I asked the cashier to please keep the yogurt out and just add a scoop of Vega protein powder. I've had this done many places before and never had a problem. The woman told me the smoothies were pre packaged so my special smoothie could not be made. I told her politely that I had ordered this smoothie several time before from this location and others. She rolled her eyes and took the order. I thanked her.
As she pulled out the blender her coworker asked her a question (I couldn't tell what it was because it was in another language - but I guessed it was about my order due to the pleasant eye roll earlier) the cashier then answered and I caught the word "yogurt", the coworker then rolled her eyes and shook her head.
This really pissed me off. I'm sorry I have a dairy allergy and requested politely for a smoothie on your menu that can easily be adjusted. There 5 are ingredients in this smoothie; peanut butter, ice, chocolate almond milk and bananas (+ my vega powder). This doesn't seem like it would be a big deal to make.
After whipping up the smoothie I thanked her again for being so accommodating (regardless of her obvious eye rolls and displeasure) but didn't get a smile or "you're welcome" in return. She just turned around and headed to the back room.
Normally I would let this go but this is not this first time this has happened. I won't be returning to this Jugo Juice. I'd rather make my own crappy smoothie at home or drive to Sundance where they have no problem making adjustments to smoothies and are always very friendly.