I'm very surprised there are so many good reviews for this clinic after my first experience. I got a new kitten and took him in for an exam; he had soft stool that seemed abnormal so they sent a sample to the lab. The sample was collected on Friday so I expected to have some results on Monday. Monday came and went so I called in on Tuesday to follow up and was told the Dr. would call me right back. She never called. That night I emailed asking for the results and got a response at 10:30PM that the result were positive for coccidia and that we would need to begin treatment, but they would be closed Wednesday and that I could pick up the meds on Thursday. When I got there none of their staff had any idea what I was talking about and after scrambling around for about 20 minutes they finally got ahold of Dr. Oyan who told them that she still had to prepare the medicine and I'd have to come back later in the day for it. Feeling that their high level of disorganization could only spell disaster when it came to decent medical care I decided to take my little guy somewhere that would be more engaged in his health. Thankfully I found a much better facility that got me in right away and have more competent doctors and staff.