The ambiance is great! Greeted with two hostess with an awesome smile. So we checked in and sat down at a booth and automatically our server approached us and check us in. Waiting time for the food? not good. It took us a loooooong wait, so if your that hungry pls... save yourself. Food came in and everything looks perfect. Except one detail, the food that I got wasn't that superb. My 1st entree was a Bacon Ranch Quesadilla; it was crispy (yes!) and the steak too! burned and yes "crispy" which I never ordered. With that being said, I call our server Sarah and asked if its a normal to have it like that and she honestly said "no". and took our order and apologize (thank you for that) in a split seconds the manager Mike came and said "what seems to be the problem?" and I replied "I asked if its a normal way how to cook the food? and Sarah said it was not..." and then he replied "Sarah don't know and that's how it is cook. And I took it out of your bill." and walk away... I felt like it was a rude way to handle the situation. A big no! Customer Service is always supposed to be a superb no matter how rude/unpleasant your guest is.
to make our day, Travis the other manager and apologize about what happened and very pleasant about it. Thank you.
Whole Rate:
Ambiance: 5
Customer Service: 1
Food: 2
Service: 2
Price: 5 (very affordable)
Overall experience: 1.