This was the second time I had gone here, and it was such a disappointment. The first visit was average. The older lady that did my nails was very rude to me. She asked me about three Times If i wanted gel polish and I say no all three times, very politely. She put a tip on one nail that was entirely too small, that my real nail was showing quite a bit, and I said "oh that looks too small.." but then she scowled at me and said "you wait, I fix it." Then she made a bump on one of my nails and when I brought it to her attention, she waved her hand at me dismissing me, rudely telling me it would be fine. (I still have the bump) she kept being really rough with me, pulling my hands and pushing me away when she was done. She said maybe three words to me the whole time. There were three nails the paint did not get all the way to the cuticle. By that time I was so upset with how she was treating me I just left. It was horrible customer service on her part.