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| - Oh Echo and Rig, what a mess. My boyfriend and I went out with another couple here to celebrate my birthday and our friends birthday, we were supper excited after hearing them brag about how much they love this place. Upon arrival, the hostess was really friendly and accommodating. Immediately after being seated, we looked at the menu for about 5-10 minutes before anyone ever came over, weird but whatever. A manager (Kevin) came over to greet us and wish us a happy birthday, it was very nice but this is where the mess started. He ended up oddly asking what kind of water we wanted and started our appetizer order, which seemed weird because up until this point no one had come over and done the traditional "Hi I'll be your serverthis evening what can I get you to drink... etc.". Whatever, thought he was being nice and getting us started. After he left the table we sat for probably another 15 min without anyone coming over to say they were our server, what drinks we wanted, if we wanted to order dinner, nothing. We genuinely thought we didn't have a server. Eventually a girl came over nonchalantly and started talking to us as if she had been our server all night, no "Hello my name is ____ and I'll be taking care of you". She just walked over and asked what we wanted for dinner.... we all felt super awkward and asked if we could order some sodas or wine or something since no one ever even took our drink order. After she walked away, another server came over and said he'd be taking over the table as our server.... okayyyy so who was the other girl? The whole night it felt like we had no designated server, it was hard to place any kind of order, and the entire dining experience felt like a disaster. I ordered the ribeye and I was not a fan. The outside was very charred and tasted burnt. The steak itself was extremely salty and was cooked more medium than medium rare. Our apps and sides (calamari, mashed potatoes, mac and cheese, octopus, Brussels sprouts, and watermelon salad) were all mediocre at best. They brought out two ice cream Sundae's for dessert and they looked like a mess, it felt like we were 5 years old at IHOP with these two ice cream sundaes. I mean the ice cream was good but i would have liked to see a dessert menu or something, I get they brought the desert out for our birthday but wouldn't you ask what someone wanted or show us a dessert menu and let us pick something, I don't care about it being free I'd rather just pay for something I want. Overall, this place was a huge let down. Even the other couple we came with, who are regulars, said they were really dissatisfied with the service and said this was not how it usually was. Definitely would recommend to skip Echo and Rig if possible.
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