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  • This review is not about the quality of food or the service from 99% of the employees at Ichiza, it's about one individual male host and his lack of customer service. i've frequented this restaurant many times and always have had a great experience but last night made me question if i ever will go back. My wife and i showed up and waited behind a group of 3, all the tables were occupied which is normal at this place. I had told the host that we preferred a table and he told me that the bar was available soon. When it was our turn to be seated a table was just clearing up as another group of 3 individuals was just arriving. After telling the host that we prefer to be seated at the table that was being cleared, he told us in a very rude tone "you can not sit there, it's for 4 people." He then proceeds to sit the the group that had just arrived after my wife and i had been waiting patiently. He then proceeds to walk us over to the bar to show us our seats. After taking a second to take this all in, i was so upset about how we were just treated, my wife and i walked out of the restaurant. This was a slow night and their were couples in the restaurant seated at 4 tops and for us to be told that we were not able to do the same was ridiculous. There was also a full bench in the back of the restaurant that was completely unoccuppied. I've recommended this place to many of my clientel who wants to get away from the Strip but never again, this unacceptable hospitality. The food may be decent but service always comes first.
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