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  • Went in to buy a new pair of glasses. I had to order them so I had to wait 5-7 days for them. When I got home and looked over the itemized receipt, I noticed I had been charged $34.99 for a 1-year protection plan. Huh? I never asked for this and the salesperson never discussed it with me. So I decided on the day I would go pick up my glasses that I would ask about the charge. In the meantime, I went online and found my exact same glasses (Prada frames) and high index lenses being sold for $80 less on the Frames Direct web site. LC called me and said my glasses were ready. So I took the receipt showing the charge for the protection plan and the competitive price from Frames Direct hoping for a credit on the protection plan and a price match. When I asked why I was charged for the protection plan the girl only explained what the plan is...she did not explain WHY I was charged for it. I told her I never asked for it nor was it ever discussed at the time of purchase. Then I asked her if LC would match the price (and essentially save me $80 off a $600 pair of glasses.). She got shitty and said LC does not match competitive prices, and that she doubted those were authentic Prada frames. And then she snidely asked if they came with authenticity papers. At that point I was pissed. She had such an attitude. So I slid my credit card across the table and said I wanted to return the glasses (I hadn't even seen how they turned out) but the principle of how she treated me pissed me off so badly. I will never buy another pair of glasses from there and I will find another optometrist as well. That was a shady thing they did sneaking in that protection plan charge and then giving me attitude over the competitive price match request. Had the girl politely answered the question instead of getting shitty I probably would have accepted the fact they don't price match and walked out with the glasses.
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