I was just a bit disappointed that they did not remove the bit excess of my toenail cuticles - which was the main reason I wanted to get a pedi. He cut the nails and buffed it but that's it after the nail polish it was still itchy and it made me feel that my toenails weren't at all clean. I asked him and he was explaining there was no need to remove the cuticles because I had none, which I understand because my skin are too thin that you can hardly tell and might just cause to bleed but ah well......However, the staff were very accommodating and the they did good in the foot massage so the 3 stars.