I had a ring that was passed on to me by my grandma that needed to be re-sized. At first, I took it to Shane & Co. and a very nice lady took my ring to the back and told me that they were unable to re-size it because the band had a small chip in it. I'm not entirely sure what they meant because it looks fine to me. Either way, she referred me to Mr. Farrar who she says that they use a lot and she personally uses as well.
I went in to Farrar Jewelers and asked if they could re-size my ring. They said that it wouldn't be a problem and could have it done within the week. It was pretty reasonable in cost too. Don't remember exactly how much, I want to say around $30.
After the allotted time of when my ring was expected to be done and I still haven't received an email or phone call, I decided to give them a call myself to see if it was ready to be picked up yet. The person on the phone said that it had been done for a couple of days now and I could stop in anytime. I kind of wished that they had given me a call or something when it was done instead of me having to reach out to them.
They do a lot of custom pieces and have some really unique pieces there. The store is pretty small compared to your larger jewelers out there.
Besides the fact that I didn't hear from them when my ring was ready, I was very happy with the work that they did and would go here again if I needed some jewelry work done.